New ADP timesheet service causes problems for workers – The Rider News

By Amethyst Martinez

Students and staff continue to experience technical difficulties across campus, this time with the new timesheet system, Automatic Data Processing (ADP). The service, which was introduced on campus in August, caused various problems for campus employees throughout the summer and fall semester.

Colleen Banfe, Deputy Director of Disbursements, could not be reached to comment on current issues users are experiencing with ADP.

The change was led by people in finance and human resources. Prior to the introduction of ADP, payroll was handled internally by Rider, according to Kristine Brown, associate vice president of university marketing and communications.

Brown also said ADP was implemented to increase efficiency, reduce costs and improve service to employees.

Margaret Bergmark, library manager at the Franklin F. Moore Library, said there were only two training sessions available this summer in person, with a recording of the session available online for those new to the system.

“The training was probably about an hour, but it was more just to understand how the platform worked, and how we could see our time, like our accumulated time, and how we submitted our own personal time. …I specifically asked if supervisors would be expected to train students in the use of this system, or if students would receive any assistance, and they said that was up to the supervisor,” Bergmark said.

Bergmark is responsible for the timesheets of seven full-time and part-time staff, as well as 30 students. With the lack of training for students, many over the summer and new semester encountered a plethora of program issues.

“I wish I had a little more time to get used to the program myself before I was also asked to train students in its use,” Bergmark said. “It seems that if there are issues in the background, it makes my job of training students more difficult.”

Brown said there were two training sessions throughout the summer for employees to learn the new system, along with information and resources provided via email, online training, recording of the training and an in-person open house offered in July. In addition to these sessions, PowerPoint presentations are also available on the disbursement website.

Film and TV major Jackie Nirvana has had problems with the system since it was introduced this summer. Nirvana said, “Whenever we have any issues, they always direct us to the business rather than the payout. … The fact that there was no training involved, simply because, as we all know, we are expected to find out. We are students already living mostly paycheck to paycheck, and now you want to delay it.

During Nirvana’s summer job on campus, she and her colleagues went to in-person disbursements several times after all of them ran into trouble with no response from the department.

“I worked with the educational opportunities program over the summer. … I think three times on the six-week program we walked to disbursements with a group of about 15 people to talk to them,” Nirvana said.

Bergmark said the two problems she encounters the most with the program are students who have two jobs on campus or who have never had a job at Rider before. She describes both of these cases as “platform limitation”. Bergmark has first-hand experience of issues users have when trying to submit their timesheets.

“I don’t understand what it is [the] disbursement side of things,” Bergmark said. “I’ve never seen that side or what it’s like to upload so many people. You’re bound to have human error if it’s done by overworked staff. …I would say the platform will be wonderful , once all issues have been resolved.

Originally printed in issue 10/5.

Earnest L. Veasey