foodpanda launches new jumper hub in Singapore
foodpanda Singapore announced today (18 November) the launch of its new Rider Hub at Upper Circular Road, which complements the existing one located along Upper Bukit Timah Road.
This new hub allows its delivery partners to rest and relax between delivery shifts. It has a dedicated lounge area with charging stations, drinks, as well as entertainment systems, which include a darts machine and game consoles.
The Rider Hub will also serve as a place for onboarding new delivery partners, collecting delivery equipment, and replacing old equipment. Delivery partners who need help with any passenger-related questions can also speak to Area Managers who can provide in-person assistance.
This initiative is part of foodpanda’s efforts to better serve and support its delivery partners, as it continues to invest heavily in their well-being.
Strengthening support for delivery partners
In addition, foodpanda has also expanded its suite of self-improvement courses on the Gnowbe e-learning platform, which was first made available to delivery partners in January 2021.
The six new complementary courses cover topics such as financial literacy, job search and language skills.
All foodpanda delivery partners can access a library of over 200 interactive educational courses ranging from digital skills, leadership and management skills to customer service. Classes are broken down into small lessons that take around 15 minutes, making it easy to fit into delivery partners’ busy schedules.
iPads will also be available at the Central Hub for delivery partners who wish to take a course during their break.
On top of that, foodpanda has also enhanced protections for its delivery partners with higher coverage for those on the job:
- Accidental death: one-time payment of S$70,000 (previously S$30,000)
- Accidental medical expenses: up to S$1,000/accident
- Daily hospital cash: up to S$50/day (up to 14 days)
- Permanent total/partial disability: up to S$70,000 (previously up to S$30,000)
For after-hours coverage and additional protection for themselves and their families, foodpanda delivery partners can purchase subsidized insurance packages from NTUC Income and insurtech company Igloo.
Other benefits for foodpanda’s delivery partners include free access to personalized mental health support through Intellect, discounts of up to 30% on fuel purchases at Esso, and reduced prices from e-bike partners of foodpanda for those who want to convert to electric bikes. and free bike rental.
Delivery partners are also rewarded for their service through the Bamboo Rewards program which allows them to redeem prizes such as vouchers and foodpanda products.
“Our delivery partners are extremely important to us and we are committed to ensuring that their time with us is fulfilling and useful. It is important that we take into consideration the changing needs of our delivery partners and that we supported with expanded development opportunities and enhanced protections,” said Darryl Chua, COO at foodpanda Singapore.
“With our enhanced protections, we want our delivery partners to have peace of mind during their shift. Recognizing that some of our delivery partners may be working towards other personal goals, we hope the refresher courses will provide them with the additional skills to pursue their passions.
To celebrate the launch of its new Rider Hub, foodpanda held a two-day event, where delivery partners can enjoy carnival games, food and drinks. Those wishing to register as a foodpanda delivery partner can also find out more by speaking to the staff at the Rider Hub.
In addition to the festivities, delivery partners can write their Christmas wishes on paper decorations and hang them on the Rider Hub Christmas tree. Three wishes will be granted by the foodpanda team by the end of the year, as a token of appreciation for their dedication and hard work so far.
Featured Image Credit: foodpanda